Looking for help? We've answered some of our most frequently asked questions below.
Orders & Delivery
Please contact us as soon as possible after placing your order if you need to cancel or make changes.
Make sure to include your order number along with the full name and email address used for the order.
Once an order has been dispatched, we're unable to make changes or cancel it. If this happens, you can return the order for a refund in line with our returns policy.
We deliver worldwide. Delivery options and costs for your country will be shown at checkout.
If you don't see your country listed, please contact us and we'll do our best to help.
You can also visit our delivery page for more information.
Once your order has been dispatched, you'll receive a confirmation email with your tracking information and estimated delivery time.
You can also visit our delivery page for the latest delivery information.
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
If you can't find the email, please check your junk/spam folder or contact us and we'll be happy to help.
Orders delivered within the UK are not subject to customs fees.
International orders may be subject to customs fees, import duties or local taxes once they arrive in your country. These charges are set by your local customs authority and are not included in your order total.
Since Brexit, orders delivered to Ireland and EU countries may also be subject to customs charges.
Please visit our delivery page for more information.
If your order hasn't arrived within the estimated delivery time and your tracking information is not updating, please contact us and we'll look into this for you.
If an order is returned to us due to an incorrect or incomplete address, we'll contact you once it has arrived back with us to arrange re-delivery or a refund.
Please note that we're unable to amend delivery addresses once an order has been dispatched.
Returns & Refunds
You may return your order within 28 days for a refund, provided the swimsuit is unworn (except for trying on), unwashed, and returned in its original condition with tags and hygiene sticker attached.
Sample sale items are non-returnable.
You can ready our full returns policy on our returns page.
We will notify you by email once your return has been received and your refund has been processed.
We aim to process returns within 7 days of receiving them.
We recommend using a tracked delivery service when returning your item.
We do not currently offer direct exchanges.
If you'd like a different size or style, please place a new order and return the original item for a refund.
You can ready our full returns policy on our returns page.
If you've received a Batoko swimsuit as a gift and would like a different size or print, please contact us.
Refunds can only be issued to the original payment method used when placing the order.
Please contact us with your order number and we'll resolve this as quickly as possible.
Everything Else
We do not currently have a physical store or stockists. Batoko swimwear is available exclusively through our online store.
We ship worldwide from the UK.
Our swimwear is manufactured in China. We work with a small number of trusted manufacturing partners and you can read more about our process on our manufacturing page.
Our swimwear is made using recycled polyester fabric created from post-consumer plastic waste, including recycled PET plastic.
The recycled material is processed into polyester yarn and then knitted into our swimwear fabric. Our fabric is certified to the Global Recycled Standard (GRS), which helps verify the recycled content and supply chain.
We chose recycled polyester for it's durability, stretch and suitability for regular swimming use, while reducing reliance on virgin synthetic materials.
Our swimsuits are designed to be durable, quick-drying and comfortable for regular wear.
To help prolong the life of your swimsuit, we recommend rinsing it in cool water after swimming and allowing it to air dry naturally.
You can also visit our care guide for more detailed information on washing, drying and general swimwear care.
Our swimsuits are made from durable polyester blend fabric that performs well in both chlorinated pools and outdoor swimming environments.
The printed fabric is designed to hold its colour well over time with normal wear and sun exposure.
To help prolong the life of your swimsuit, we recommend rinsing it in cool water after swimming and following the care instructions on the label. You can also read our care guide.
Our swimwear has not been officially tested for UPF rating.
We don't currently offer a swimwear recycling programme.
Where possible, we encourage customers to repair, resell, donate or pass on unwanted swimwear to help extend its lifespan.
We are not currently offering wholesale.
If you would like to register your interest for future wholesale opportunities, please contact us with your details.
