Returns

You may return your order within 28 days for a refund providing the swimsuit is unworn (except for the purposes of trying on), unwashed and in its original condition with all tags, labels and hygiene sticker still attached.

Sample Sale Policy

All sample sale items are final sale and returns are not accepted. 

How To Return

To request a return, please send an email to hello@batoko.com. Make sure to include your name, order number and the name of the swimsuit you are returning. Once your return is authorised, you will receive an email with instructions on how to return your order.

We aim to process all returns within 7 days of receipt and will notify you via email when it has processed. Refunds exclude all delivery costs. We do not cover return costs and are not liable for undelivered/lost returns, therefore recommend using a tracked service and obtaining the postal receipt. 

Exchanges

We are not currently offering straight exchanges. Instead, we've found the most effective way to service an exchange is for you to reorder on our website and to send us the unwanted item back for a refund.

Faulty/Damaged Products

We take time to carefully inspect each swimsuit before sending it out into the world. In the rare case you receive a faulty or damaged swimsuit, please contact us as soon as possible and we will get this fixed for you. We do not offer replacements or refunds for wear and tear, so we encourage you to follow our extensive care guide to maintain your swimsuits longevity.