Our studio will temporarily close from 20th December and will re-open on 2nd January 2020. We are still accepting orders during this time, however customer service is closed and orders won't be shipped until we're back.
Orders placed after 3pm (London/UK time) on the 20th December will be shipped after the 2nd January 2020.
Shipping + Delivery Times
If you placed your order before 3pm (London/UK time) on the 20th December, your order will be on it's way to you. Orders placed after this time will be shipped after 2nd January 2020.
Tracked Shipping is sent with Royal Mail and generally arrives within 1-3 days after dispatch. All UK orders will require a signature at delivery and your tracking details are in your shipping confirmation email. If your order hasn't been delivered within this timeframe, we recommend checking with your local Royal Mail depot.
Standard Shipping is not trackable and can take up to 6 weeks to arrive in some countries. This service does not come with tracking, so we cannot trace it until it is delivered.
Tracked Shipping is sent via Royal Mail and transfers to your countries national postal service once it reaches your country e.g. USPS for United States. Your tracking details are in your shipping confirmation email.
Express Shipping is via DHL. If you encounter issues with the delivery of your parcel or if it hasn't arrived in the specified timeframe, please contact DHL directly as they will be able to help you and fix any issues quickly. You can find the contact details for DHL on their website DHL.COM - please ensure that you have your tracking number handy.
Cancellations, Returns + Refunds
If you have placed an order and wish to cancel it before it ships, please send us an email with your name and order number and we will get back to you after the 2nd January 2020 with your cancellation confirmation.
Please find our full returns policy on our returns page. If you would like to return your order for a refund, please follow the instructions on the returns form that came with your parcel. Although we are currently closed, you are welcome to return your order during this time as we will receive it when we are back after the 2nd January 2020.
If your are contacting us about an order you have already returned, this will be dealt with after 2nd January 2020. Thanks for your patience.
We've answered as many questions as we can in our Q+A. If you can't find what you're looking for please drop us a message and we'll get back to you after the 2nd January 2020. Thank you and happy holidays.