Studio Closure Information

Our studio will temporarily close from 10th May and re-open on 16th May. We are still accepting orders during this time, however customer service is closed and orders won't be shipped until we're back. Thank you for your patience. 

 

Order Information

Orders placed after 9am (London/UK time) on the 10th May will be shipped after the 16th May.  

Shipping + Delivery Times

If you placed your order before 9am (London/UK time) on the 10th May, your order will be on it's way to you. Orders placed after this time will be shipped after 16th May.

UK Delivery

Tracked Shipping is sent with Royal Mail and generally arrives within 1-3 days after dispatch. All UK orders will require a signature at delivery and your tracking details are in your shipping confirmation email. If your order hasn't been delivered within this timeframe, we recommend checking with your local Royal Mail depot.

International Delivery

Standard Shipping is not trackable and can take up to 6 weeks to arrive in some countries. This service does not come with tracking, so we cannot trace it until it is delivered.

Tracked Shipping is sent via Royal Mail and transfers to your countries national postal service once it reaches your country e.g. USPS for United States. Your tracking details are in your shipping confirmation email.

Express Shipping is via DHL. If you encounter issues with the delivery of your parcel or if it hasn't arrived in the specified timeframe, please contact DHL directly as they will be able to help you and fix any issues quickly. You can find the contact details for DHL on their website DHL.COM - please ensure that you have your tracking number handy.

Cancellations, Returns + Refunds

If you have just placed an order and wish to cancel it before it ships, please send us a message with your name and order number via our contact form. We will contact you on the 16th May with your cancellation confirmation.

If you would like to return your order for a refund, please follow the instructions on the returns form that came with your parcel or visit our returns page. Although we are currently closed, please do not hesitate to return your order within this time as we will receive it when we are back after the 16th May.

Please find our full returns policy on our returns page.

If your are contacting us regarding an order you have returned, this will be dealt with after 16th May. Thanks for your patience. 

Everything Else

We've answered as many questions as we can in our help center. If you can't find what you're looking for please send us an email and we will get back to you after the 16th May. Thank you for your patience.