Help Center

General

Where are you based?

Do you have stockists or a shop I can visit?

Do you ship worldwide?

What is your returns policy?

What does 'pre-order' mean?

Is your website safe?

Can I change the currency?

How can I contact you?

Orders

Can I cancel my order?

Can I update/change my address?

Can I add an extra item to my order?

Can I change the shipping method on my order?

What should I do if my order has been shipped to the wrong address?

How will my order be packaged?

When will my order arrive?

How do I track my order?

When will my pre-order ship?

Have I been overcharged?

Size Help

Do you have a size guide?

Which size should I get?

What should I do if my measurements are coming out at different sizes?

How should the swimsuits look and fit when being worn?

Swimwear

Where is your swimwear made?

How do you recycle them from plastic?

Do they feel "plasticy"?

Do your swimsuits have built-in bust support?

Are your swimsuits UV-protective?

Are your swimsuits chlorine resistant?

How should I wash and care for my swimsuit?

Do your swimsuits release/shed microfibers?

Instead of using recycled plastic, why don't you create a brand new non-plastic fabric?

Do you accept old swimsuits back for recycling?

Everything Else

When will you bring new prints out?

Will you be bringing out any different styles/bikinis/menswear/kids?

Do you do kids swimwear?

Do you have a press contact?

Do you offer wholesale?

How do you pronounce BATOKO?