Help Center

General

Do you ship worldwide?

Where are you based & do you have any stockists?

What is your returns policy?

Can I change the currency?

Is your website safe?

Orders & Shipping FAQ

When will my order arrive?

How do I check the status of my order?

How do I track my order?

Can I make changes to my order?

How do I cancel my order?

Can I update or change the delivery address on my order?

Can I add an extra item to my order?

Can I change the shipping method on my order?

What should I do if my order has been sent to the wrong address?

Can I change the email address on my order?

How will my order be packaged?

Have I been overcharged?

Returns FAQ

Can I return my order for a refund?

Can I exchange a swimsuit for a different size or print?

How do I make a return?

What should I do if I've lost my returns form?

Have you received my return yet?

How long will it take to receive a refund?

Sizing FAQ

Do you have a size guide?

Which size should I get?

What should I do if my measurements are coming out at different sizes?

Do your swimsuits fit tall girls/long torso's?

Do your swimsuits support larger busts sizes?

Do your swimsuits have padded cups?

How should the swimsuits look and fit when being worn?

Swimwear FAQ

Where is your swimwear made?

Is your swimwear sustainably made?

How do you recycle them from plastic?

Do they feel "plasticy"?

Are your swimsuits suitable for vegans?

How should I wash & dry my swimsuit?

Are your swimsuits UV-protective?

Are your swimsuits chlorine resistant?

Will your swimsuits shed microfibers?

Is there a natural fabric alternative available for swimwear?

Kids FAQ

What sizes do you do for kids?

Do you have any bigger kids sizes available?

Where is the baby & kids size guide?

Do you make boys swimwear too?

Everything Else

Do you have a press contact?

Do you offer wholesale?

When will you bring new prints out?

Will you be extending your range at some point?

Do you collaborate with other brands and businesses?

I'm a student. Can you help with my project/dissertation?

Do you have any jobs or internship opportunities?

Do you work with influencers or have an affiliate scheme?

Do you accept old swimsuits back for recycling?

Do you accept plastic bottles & plastic from beach cleans?

How do you pronounce BATOKO?